Your Full Service Office Management Solution!

Posts tagged ‘virtual assistance’

So, What Do You Do?

How many times have you heard this question? It can essentially make or break an introduction, and depending on how you answer, can either peak a person’s interest, or have them look over you to find someone else to try connecting with.

 

Networking isn’t easy. It’s time consuming, and can be disheartening when your networking is just NOTworking (see what I did there, heheh). A lot of why you may be in a networking rut may have to do with how you begin your conversation.

 

When someone asks you “What do you do?” How do you normally answer? Do you say, “I’m a commercial real estate agent” or do you say “I assist and consult clients in finding the ideal location for their businesses” ?

 

Of course, there’s nothing wrong with saying you’re an XYor Z, but there are likely thousands just like you in your area which doesn’t quite differentiate you in the asker’s mind. People will likely also wonder to themselves “Do I need that service?” I know I don’t need a commercial real estate agent, but if I were to hear the description instead of the title, it would instantly get my brain storming to think of the right referral for them-and I would most likely follow through with it as well.

 

The flipside of this can be just as deadly-telling someone TOO much of what you do. There’s no need to detail every aspect of your business. For example, if you were to visit my Services page, you would find a long list of what my company offers. But, when I’m networking, and someone asks what my company offers, I tell them “We offer office management virtually, we offer bookkeeping, and we offer social media maintenance needs including blogs and newsletters.” Keeping it short, keeps the door open for a possible meeting. That would be the place to expand on your details. Not in the first 30 seconds of meeting someone.

 

One of the great parts of networking is the referral possibilities, but how can someone refer business your way if you say “Oh, anyone looking to buy a place for their business!” No, people don’t want to have to think -be specific, “I’m looking to connect with those in the medical field who want to branch out and open their own offices or those in health and wellness, wanting to dedicate a space for their clients.” This will help the person you’re talking to think of a possible referral or prospect for you.

 

Communicating effectively will save you time (and sometimes money) when networking. Make the time you spend connecting with other businesses more efficient and perfect your networking savvy!

Advertisements

Networking 101-How To Take Networking To The Next Level

Part of owning a successful business, or even a growing business is networking. Yes, a lot can be said for advertising and word of mouth-referrals are even great, but most of your business (my business anyway) comes from serious networking.

 

Not everyone wants to walk into a room full of strangers and introduce themselves, much less try to attract interest to their business. But, if follow these key tips, you’ll be less likely to hold the walls up and more likely to make some valuable connections.

 

Most networking events are  pretty firm on their start and end times. If you show up late, you’ll likely see circles of people already formed, and find it difficult to break in. Get to the event a bit early, and you’ll give yourself enough time to drink in the room, figure out a strategy, and create a circle of people yourself!

 

Networking is not about closing a client-that comes later. This is your opportunity to introduce yourself and your business to those who may not know you, and to meet businesses you may benefit from (or know someone who will). Keep the conversation light; ask simple questions to open up the conversation and smile. Engage in the person, keep eye contact, and make sure you seem interested.  People pick up on these body cues and will know whether you are truly focused, or are just listening for key words that may benefit you, and only you.

When the conversation has warmed up, feel free to share what your product or service is, IF they ask. Give a 30 second elevator pitch that sums up what you do, or offer, and keep it open ended to give them an opportunity to ask you more questions about it. The more they get to know you, the more likely they will be to either share your business, refer you business, or become the business!

Remember, networking is the beginning not the end. If you’ve exchanged cards with someone at the networking event, or, if the event sent out a list of email addresses, follow up with a quick summary of what you talked about, or about your business. You talked to so many people, it’s hard to keep track of all that information-the same goes for everyone else at that event. Be sure to follow up within 48 hours while you’re still fresh in their mind.

 

If you’ve networked before, what would you say was your most valuable tool?

 

Feeling Out Of Joint? Try Deskercising!

So, I’ve talked about how working from home can be hazardous to your health on so many levels, but did you know that working from your desk, regardless of where that desk is located can also be detrimental to your health? We all know to look away from the monitor every 20 minutes to give our eyes a break, and to walk around every hour (if you can squeeze in a 30-1 hour long exercise routine of walking or regular exercise, the benefits are insurmountable).  But what do you do when your neck is stiff as a board, and your back hurts like you’ve been carrying bricks all day?

 

Workout your kinks with these deskercise routines to avoid pain in your back and neck!

 

-Raise your arms, and gently pull the elbow towards the opposite shoulder above the head. Count to 5 and repeat on the other side.

-Remaining seated, extend legs and reach towards those toes. Count to 20 and repeat 3 times.

 

-Hug your knee towards your chest.

 

 

Working From Home Can Be Hazardous To Your Health!

Working from home can be a great solution for solo-preneurs, telecommuters, and those who have small children who would rather work with them than without them, but many don’t realize a home workplace can intensify problems rather than alleviate them.

 

Make your home-office a healthy environment by creating physical and mental boundaries. For example, it’s important to give yourself a breather between work and home. For many, that generally translates into a commute. But what do you do when your only commute is coming down (or up) the stairs? Some go to the local coffee shop to grab a coffee and drive back home to create an official start to their day. Since I have three kids in three different stages in life, I tend to have a cup of coffee between the time my oldest leaves for school and the middle has to wake up to get ready for school. That hour of time is enough time for me to prepare mentally for my work day. I also NEVER work in PJ’s-I take a shower, put on pants with a zipper and button, wear makeup and do my hair. These simple acts make me feel like I’m going to the office, as opposed to just down my stairs.

 

It’s not easy to mentally separate work from home, believe me. If possible, try to dedicate a room to become your office. If you don’t have that available to you, create a work space that looks like an office, and avoid pictures of your family, or decorating with your home’s design in mind. Reflect your business to make you feel as though you’ve entered an office-not a corner of your living room.

 

While working from home may be great for those who hate the distraction of coworkers, it can actually make you feel quite lonely. Consider joining a meet-up group or a networking group to get you out of the house, and keep you out of a mental funk.

 

Don’t get too distracted by the doldrums of your home-your office is your oasis, and keeping your mental and physical health in check will not only make you a healthier person, it will make you a more successful business person as well!

 

 

 

It’s Been Entirely Too Long….

Ever hear how nail techs have the ugliest nails? Why, you ask? Because they’re so busy making everyone else’s nails fabulous, they have no time to do their own. Well, that’s how I’ve been feeling for the past few months. Business has been great, and things are moving in the right direction, yet at the meantime, I’ve neglected blogging and sharing the information I’ve been gleaning on my journey. I apologize. I really should be more proactive, and I’ve let my blog slip. Please accept the apology-I promise to do better.

 

In the meantime, this has proven as a great example of when one owns a business, and runs it successfully, it’s time to realize what can be done by one person, and what can be delegated out. What’s your time worth? Are you using your time to build business, or are you using it doing frivolous administrative work? It’s been the heart of my business-helping business owners understand what is worth their time, and what isn’t. I’ve done a great job these past few months building a team of incredibly skilled professionals to assist clients and give them the kind of one-on-one focus I strive to achieve with my company. By doing that, I’m able to focus on administrating my own business, and relaying information and experience through the blogs!

 

I promise, I’ll do better. Spring is here, hibernating animals are soon to wake, and me? I’m getting ready to blossom with springs flowers. Who knows what comes next? I guess you’ll have to stick around to find out 🙂

Know Who Your Clients Are In the New Year-My Top Ten: Part Two

Thin Client

Thin Client (Photo credit: ryan2point0)

We started off my Top Ten with some of the most common challenges in client personalities. Here, you’ll find the conclusion of my Top Ten with some of the most challenging clients you’ll encounter and how to curtail them before they jeopardize your reputation.

6. Mr. “I Don’t Know, Maybe, What Do You Think?”: These clients have no idea what they want, which is why they flip flop on their decisions making your job more frustrating. In the end, you know they won’t be happy, but you have to find that happy medium.

Solution: Get EVERYTHING in writing once the project is decided upon. Make all the details clear to keep from any misunderstandings.

7.  Mr. “Emergency!”: Somehow, you’ve managed to stay in business with just one client, and this guy’s the one. This client believes you do nothing but work for him, and therefore must be afforded all of your time.

Solution: Make it clear what the timetables are for all the deadlines, and remind him gently (when things start going awry) that you do have other clients, and he is just as much of a priority as they are.

8.  Mrs. “I Don’t Know What I Want, But It Isn’t That”: This client may not know what she wants, but she knows what it’s not, and most likely it’s everything you propose.

Solution: Moving targets can be very difficult to please. This may just be the client you can’t take on for the sake of your sanity.

 

 

 

 

 

 

9.  Mrs. “I Hate That! I Don’t Know Why, But I Do!”: This client will latch on to any small feature and bring your project to a grinding halt.

Solution: Don’t ask them what colors they want, ask them what they want to accomplish. If they’re still nitpicking your project, you have the option to relinquish the agreement.

10.  Mr. “How Much Is This Going To Cost?”: This penny pinching client is more concerned with the budget than the project.

Solution: Agree on the cost of the project including any possible surprises. If they don’t think they can afford some wiggle room, then you have to consider passing up on them as a client.

*Have you encountered these types of clients and want to know how to make your website and your business more clear and succinct to avoid these types of scenarios? Contact me for a personalized consultation!

Tag Cloud